Frequently asked questions
A resident’s association is a group of people from a neighbourhood that come together to represent their neighbourhood. In our eyes, a resident’s association’s primary role is to build a community, and to connect and support local residents. We do this by organising social events, such as a community restaurant, film club, boardgame club and family outdoor activities. In this way, we hope to make Eddington a warm and welcoming place to live. In addition, we communicate with all parties that are present in Eddington and surroundings, including the Cambridge City Council, Portal, Storey’s Field Centre, Office of Postdoctoral Affairs, New Life Church, Cambridge North West Development group, Girton College and others, to create opportunities for collaboration and support.
It is a private company limited by guarantee and owned by the University of Cambridge. The full name and registration is:
PORTAL ESTATE MANAGEMENT LTD
Company number 10638887
Please check our calendar for all currently scheduled events in Eddington. We do our best to add events from all organising parties in Eddington. If you have an event you would like to add to our calendar, please contact us via email at firstname.lastname@example.org.
Under the ERA umbrella several regular community events are organised by volunteers, including Eddington Eats community restaurant, Eddington Explorers, Eddington Film Club, Edidngton Open Door and Eddington Board Games Club.
For more information on each event, click on the ‘Events’ tab on the menu at the top of this website.
You are very welcome to get involved in the activities of ERA and the Eddington neighbourhood! If you would like to get involved in the committee or like to know more about what this entails, please have a chat with one of the committee members at an ERA event or contact us at email@example.com. At least one committee member is present at an ERA run event, although this may be through video conferencing during lockdown.
You can also stand for election at the AGM.
If you would like to become a volunteer at an event please also email us as at firstname.lastname@example.org and we will pass on your message to the correct person, or talk to one of the organisers of the social events!
Please refer to Portal estate management. If you have an emergency, call the 24-hour Portal helpline on 03332 079 501.
For non-urgent issues please log in to the online Portal reporting page and click on ‘something wrong?’ on the top menu. Here you can fill out the Request Help Form. This will be actioned within one working day.
If you have a general enquiry about estate management at Eddington, you can email Portal at email@example.com.
The Portal office is located at the centre of the site (but currently closed during the lockdown):
25 Eddington Avenue
Just as you you might ask your neighbour for informal advice, we are also your neighbours and welcome your questions.
You can also ask a question by email but this would put the matter on a more formal basis - we are informed but not experts (at least probably not in the field you are enquiring about), nor able to respond on an insured, professional basis.
Health and Safety, Security or other incidents in Eddington can be reported through a special form:
Please email a copy of this form to the following:
We have heard a number issues and questions related to Internet provision at Eddington. This page may change as our understanding and the market continues to evolve.
- Q: I only have a 12 month fixed tenancy and/or a fixed term contract of employment dependant on research funding. I can only find 18 and 24 month Internet service contracts. Are there alternatives?
A: From 26 May 2011, as result of EU telecoms law changes, the tie-in period for new phone or broadband contracts will be limited to a maximum of 24 months. Consumers must also be offered a choice of contract lasting no longer than 12 months, although in practice these deals can be hard to find. We would recommend residents push providers to provide details of 12 month deals where they feel uncomfortable to enter into longer contracts .
- Q: I allowed my discounted initial term to automatically renew. Now I find I am tied in to another 18 month term. What can I do?
A: Broadband providers must obtain express consent from the customer before renewing a fixed commitment period. Check to see whether this was given. Express consent is a requirement of Ofcom's General Conditions to which all UK broadband service providers must comply .
 Ofcom news 2011
 Ofcom guidance (page 5, Automatically renewable contracts)